Refund policy

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Refund & Return Policy – Neal Street Mercantile

Because each item is custom-made to order, we do not accept returns or exchanges due to buyer’s remorse, sizing, or preference.

We will happily replace or refund your order if:

-The product arrives damaged,

-There is a printing/manufacturing defect, or

-The wrong item was sent.

To request a replacement or refund:

-Contact us at hello@kinnealmedia.com within 14 days of receiving your order.

-Include your order number and clear photos of the issue.

-Once verified, we will send a replacement at no cost, or issue a refund back to your original payment method.

We do not require you to ship the defective item back.

If you have any questions, please reach out to us at hello@kinnealmedia.com.