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Shipping Policy – Neal Street Mercantile

Order Processing

All items are print-on-demand and made to order. Please allow 2–7 business days for production before your order ships.

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Shipping Times

Estimated delivery times (after production):

-United States: 3–8 business days

-International: 7–21 business days

These are estimates only. Actual delivery times may vary depending on destination, carrier delays, customs, or other factors beyond our control.

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Shipping Costs

Shipping costs are calculated at checkout and vary by product type, size, and destination.

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Tracking

Once your order has shipped, you will receive an email confirmation with tracking information (where available). Please note that not all international carriers provide end-to-end tracking.

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Wrong Address or Delivery Issues

Customers are responsible for providing the correct shipping address at checkout. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

If a package is returned due to an incorrect address or unclaimed delivery, we can reship the order once additional shipping costs are paid.

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Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Neal Street Mercantile is not responsible for lost or stolen items. Please contact the carrier directly to resolve delivery issues.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days with photos of the issue. We will arrange a replacement at no additional cost.

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International Customs & Duties

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. Neal Street Mercantile is not responsible for delays or charges caused by customs.

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Questions?
If you have any questions about your order, please contact us at:
hello@kinnealmedia.com